U Pack

Our experience with U-Pack was simply amazing. From the first telephone exchange in New Jersey to schedule my ReloCube drop off to the delivery and pick up in a remote area of Puerto Rico, everything was seamless! Their customer service is second to none in every step of the process. Our cube arrived earlier than expected, and they were able to deliver on a Saturday before a pending tropical storm. This gave us the time we needed to unload before the rain. Everything was in perfect condition when we opened up the cube. I would definitely recommend U-Pack for anyone moving, It was a great experience!

Move size: Partial Move Service cost: $3800

I used 5 feets space of upack trailer for my move from Pittsburgh PA to Austin, TX. Everything was smooth like pickup, transit and drop at the destination.

There are few issues I had with my move

1) They charged my credit card for full trailer but I only used 5 feets. I had to make few calls for dispute and it took almost a week for correction.

2) Upack trailer ride is rough, It is spring ride which is not good for furniture etc. I recommend go for air ride which is better for long distance move.

2) My stuff got water damage in the transit. Upack trailers are supposed to be water proof. My stuff were soak in water and had mold. I did not aspect water damage and getting mold all over my stuff.

Move size: 1 Bedroom Home Service cost: $2022

We had a FANTASTIC experience with U-Pack, ABF, and Extra Space!!!

Where to start?

ABF delivered our trailer without any issues. The driver was extremely helpful and showed exceptional customer service!

Alvin with ABF in Albuquerque NM allowed us to keep the trailer an extra day when we couldn't load it in time. That was a HUGE relief!

Kelly B. with U-Pack was extremely helpful during our drive. She helped me feel reassured and confident that our trailer was being delivered safely.

Our trailer arrived in Atlanta FAST and Dawn with ABF Atlanta was kind enough to hold the trailer while we were still on the road to ATL.

The BEST part is we were able to arrive in ATL and have a few days to recover from the long drive before unloading the trailer.

Chiquima Terry at Extra Space Storage 1249 Northside Dr. was INCREDIBLY helpful with finding a safe place for our trailer to be parked for unloading. She also showed EXCEPTIONAL customer service during this final but very stressful stage of our move.

I did my research on all our options for this move.

With U-Pack we used 15 feet of the trailer and paid WAY less than any other option. PLUS this process was WAY easier than driving a moving truck and towing my car.

It was also much cheaper than using PODS.

Thank You U-Pack!!!

Thank You ABF!!!

Thank you Extra Space 1249 Northside!!!

We couldn't be happier!!! ?

Move size: 3 Bedroom Home Service cost: $2464

Generally U Pack is a good option for your move. We used a 26 ft truck and used 15 ft (we estimated 14). The only disappointment was that the truck that was dropped off had no "pins" used to lock down the horizontal bars that keep the internal wall secure. That allowed the contents to move and that resulted in some furniture damage. We learned from ABF employees that almost no truck has pins - even though the written instructions describe that they are to be used. You need to insist that the driver who drops your truck provides these and shows you where they are. I gave an Unsatisfactory rating because they should do what they say they do. You will find similar comments on the internet about horizontal bar failures. My guess is that they will be mostly related to this missing pin.

Move size: 3 Bedroom Home Service cost: $4200

The employees that we encountered from Jordan M. in Arkansas when we first inquired about U-Pack, to John and Phil and both drivers in Londonderry NH, to Chris and Lynn in Kinston NC were kind, efficient and wonderful to work with to make this long distance move. Our items all arrived in the condition that we packed them in. We also received several inches of snow while the trailer was in our driveway. John at ABF freight in Londonderry NH had the snow removed from the top of the trailer expeditiously so that our time line could stay on schedule. The communication is excellent with U-Pack employees and that removed a great deal of the stress that accompanies any move. The price of our long distance move with U-Pack was half of the other major moving options. We highly recommend U-pack/ABF freight company based on our experience. Thank you to all of the wonderful employees that we had the privilege of working with on our move from NH to NC.

Move size: Partial Move Service cost: $1200

We moved the contents of a 10’x10’ storage unit from Tucson, AZ to Columbus, OH. The month prior we contacted several brokers and movers and it was a very unpleasant experience. Prices were all higher than what we ultimately paid for U-Pack (granted the others included packing and loading); information was misleading (i.e. some movers were actually brokers); price points were confusing and not firm; reviews were often terrifying, etc. Looked at UHaul, Pods and U-Pack and settled on U-Pack. The experience was as close to perfect as I think you can get in this area. The trailer arrived on time in Tucson, we loaded and secured our stuff, we needed less space then we thought and the price was lowered to reflect this, the trailer was picked up and transported to our new storage unit in Columbus, the shipment arrived in good condition and we unloaded it, the trailer was picked up. Throughout the process the shipment progress was monitored online and we interacted with U-Pack to schedule and confirm dates. Service staff were always helpful and pleasant to work with. This was a very positive experience.

Move size: 2 Bedroom Home Service cost: $2128

I looked around for a couple months and U-Pack was the best solution. Phenomenal rates and the ease of working with their customer service team for questions and delivery times was exceptional. I would definitely recommend having anyone use this service for moving if you don’t mind loading/unloading the trailer yourself. They were also very quick to deliver my furnishings. The customer service in Las Vegas as well as Georgia was top-notch and they were very helpful in answering any questions I had. Definitely recommend!!

Move size: 3 Bedroom Home Service cost: $3971

I recently moved from California to Texas. I researched every possible way of moving my 1 bedroom apartment, my two cats, varied houseplants, my car and myself to our new home. After reading horror stories about lost and broken items or moving companies who demanded more money before they delivered your belongings, I was pretty concerned.

I found U-Pack and saw wonderful reviews. I'm so so glad I chose them. The customer service reps and the guys who dropped off and picked up the relocation cube were friendly, helpful, and professional. I had to change my plans several times (different dates, switch from part of a big truck to a cube, etc) and they were always very accommodating. When they took the cube away, I felt confident that my belongings were safe and would reach me in Texas. When it arrived, the cube was locked securely, just the way I left it. Things shifted in transit but nothing was broken!! How amazing is that?

I will recommend these folks to EVERYONE I KNOW and will definitely use them when I move again.

Move size: 1 Bedroom Home Service cost: $3333

Nothing went wrong; everything went right with this move.

My first contact with U-Pack was a phone call to request information. I had already gotten quotes from two other moving companies, one of which was a "nickel and dime you to death" quote that was well over $4000. When Caroline answered the phone and explained how they operated, she gave me a quote, but I waited for a listing of additional charges. When there were no other numbers I asked her outright about delivery charges or mileage charges. Everything was included in that one charge. Specific address to address added a little more but the number she quoted was $2244. And, at the end of it all, that's exactly what we paid. This was for one ReloCube from Tucson, Arizona to Loveland, Ohio.

The delivery of the ReloCube in Tucson was scheduled for sometime between 8-Noon on a Wednesday. When it hadn't shown up at noon, I called the local number that had been given to me and received an apology and an explanation that it was being loaded onto the flatbed as we spoke and would be delivered soon. It arrived within 20 minutes.

The gentleman delivering the ReloCube was very efficient with the use of the forklift and the positioning of the "cube" in a parking space next to my son's car in the apartment complex parking lot.

We locked the cube then proceeded to load it over the next six days.

The videos and written packing/shipping instructions provided by U-Pack were super helpful. We also self ordered a dolly, bungee cords, and rope/clothesline to help secure everything into place. And, we bought two new locks, one for each door, for added security. We also used empty packing boxes, garbage bags full of empty plastic recyclable bottles and pillows/blankets to help cushion around items to minimize movement during transport.

We left the cube behind as we started the drive back to Ohio the night before the scheduled pick-up of the cube. The next day, I received a text that the cube was "on its way" and they gave me a range of dates when it would arrive in Ohio. We could track the cube as it traveled eastward.

In less than a week, I received a text asking me to schedule a delivery date the following week (there was a holiday to work around).

The local delivery driver was Gene. He called shortly before he was to deliver. Then, he placed the cube exactly as we requested, doors facing the garage to cut down on wind as we unloaded. I told him that we would have it unloaded in a couple of hours. He said that he would check in on our progress after his last delivery to see if we were ready for him to pick up the emptied cube. Turned out that he finished just as we were unloading the last items. He came back and picked up the container about 2 1/2 hours after drop-off.

This whole process couldn't have gone any more smoothly. And the people with whom we worked were like "friends", sharing stories and congratulations along with details of the packing and shipping process.

Move size: 1 Bedroom Home Service cost: $2244